Frequently Asked Questions
Ordering & Payment
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. You'll need to provide your shipping information and payment details to complete your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods available at checkout.
Is it safe to shop on your website?
Yes, absolutely! We use SSL encryption to protect your personal and payment information. All transactions are processed securely.
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 3-7 business days. Express shipping options are available for faster delivery. You'll receive a tracking number once your order ships.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location. International orders may be subject to customs duties and taxes.
What if my package is lost or damaged?
If your package is lost or arrives damaged, please contact us immediately. We'll work with the shipping carrier to resolve the issue and ensure you receive your order.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for most items. Products must be unused, in original packaging, and in resalable condition. Some items may have different return policies.
How do I return an item?
Contact our customer service team to initiate a return. We'll provide you with return instructions and a prepaid shipping label if applicable.
When will I receive my refund?
Refunds are typically processed within 3-5 business days after we receive your returned item. The refund will appear on your original payment method.
Product Information
How do I know what size to order?
Check our size guide available on each product page. If you're unsure, feel free to contact us for personalized sizing advice.
Are your products authentic?
Yes, all our products are 100% authentic and sourced directly from authorized suppliers and manufacturers.
Customer Support
How can I contact customer service?
You can reach us through our contact form, email, or phone. Our customer service hours are Monday-Friday, 9 AM - 6 PM. We typically respond to emails within 24 hours.
Can I modify or cancel my order?
Orders can be modified or cancelled within 1 hour of placement. After that, orders are processed for shipping and cannot be changed. Please contact us as soon as possible if you need to make changes.
Do you have a loyalty program?
Yes! Join our loyalty program to earn points on every purchase, receive exclusive discounts, and get early access to new products and sales.